The following table provides keyboard shortcuts used in Dynamics CRM 2013. The shortcut keys described in this section refer to the U.S. keyboard layout.
| To | Press |
| Move to the next option, option group, or field | Tab |
| Move to the previous option, option group, or field | Shift+Tab |
| Complete the command for the active option or button | Enter |
| Move between options in an open list, or between options in a group of options | Arrow keys |
| Cancel a command, or close a selected list or dialog box | Esc |
| Save | Ctrl+S or Shift+F12 |
| Save and Close | Alt+S |
| Cancel edits and close (Close) | Esc |
| Open search | Spacebar or Enter |
| Delete text from a field | Backspace |
| Delete the record (when forms are in Edit mode) | Ctrl+D |
| Save and then open a new form (Save and New) (when forms are in Edit mode) | Ctrl+Shift+S |
| Open the lookup menu with the most recently used items in alphabetical order | Alt+Down Arrow |
| Open the list menu (when forms are in Edit mode) | Ctrl+Shift+2 |
| Navigate to the next item on the list (when forms are in Edit mode) | Ctrl+> |
| Navigate to the previous item on the list (when forms are in Edit mode) | Ctrl+< |
| Open lookup drop-down list | Enter |
| Close lookup drop-down list | Esc |
| Auto-resolve lookup value | Ctrl+K |
| Open a record found in lookup with forms in Edit mode | Enter |
| Open a record found in lookup with forms in Read-optimized mode | Ctrl+Enter |
| Add a step in the Sales Process Configuration Tool | Al+Shift+N |
| Add a stage in the Sales Process Configuration Tool | Alt+Shift+M |
| Tab to Command Bar when in the updated user experience | Ctrl + [ |
| Tab to process control when in the updated user experience | Ctrl + ] |
| Tab to the Navigation pane | Ctrl + Shift + 3 |
| Tab to main work area when editing a form in the updated user experience | Ctrl + Shift + 1 |
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